Five Tools Inside

Fastpay Casino Responsible Gambling: Limits Chosen, Then Play

From 18+ onward, each Fastpay Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion, ready before play.

Set a deposit limit

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/100/2015 since 2015

Safety Contacts

Where Do Limits and Help Sit?

Fastpay Casino keeps these numbers close, so support sits beside play rather than behind it.

Minimum age18+

Licence heldMalta Gaming Authority, MGA/B2C/100/2015

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Five Limit Tools

Control You Hold Without Asking Anyone

By the time a session starts feeling long, the tools are already one screen away.

Your Own Pay-In Cap

A deposit limit caps what you can pay in from your card or wallet, and it suits a quiet evening before the mood takes over.

The Night Chasing Starts

A loss limit stops the session at a set shortfall, which helps on an evening when chasing a bad run starts to feel reasonable.

How Long Have I Played?

A reminder marks how long you have been playing, and it earns its place on a night when the clock quietly slips past your plans.

Take a Short Break

A cooling-off period pauses your account for a chosen stretch, useful when a run of evenings has felt more like duty than fun.

Closed Once, Not Daily

Self-exclusion closes your account to play for a longer stretch, and it fits a moment when you want the decision made once, not every evening.

The Minute You Decide

The Evening You Decide to Cap Play

Four small moves take you from a vague intention to a limit that shows in your account.

The Settings Area

Which Limit Do I Need?

Pick deposit, loss or session time, and check which one matches the habit you want to hold back, not the easiest to change.

Short Term or Longer

Set the stretch the limit should run for, then read it back once to be sure it covers the evenings you had in mind.

Back to the Games

Save the change, then reopen the limits page and confirm the new figure sits there before you go back to the games.

Get Out Before the Feeling Turns

By the time a session feels heavy, the money is usually already gone. Catching the shift early matters more than winning it back. A limit or a pause set today keeps the choice yours, and no game is worth playing past that point.

Read through these and notice anything that sounds like your own week.

You play longer than you planned, most times
Chasing a loss has become the reason you log in
You keep the amount you spend from people close to you
Money set aside for bills has gone into play
You feel flat or restless on days you do not play
You borrow to keep playing at the same level
You promise yourself a stop and break it the same night

Three free services

Free Support, No Name Needed

This block settles who you can talk to in New Zealand, at no cost and in confidence.

Gambling Helpline Aotearoa

Ring the Gambling Helpline Aotearoa at any hour, any day of the week, and speak to someone who understands gambling harm. Calls are confidential, and free texting is there for anyone who would rather write than talk. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

The Problem Gambling Foundation offers free counselling for players and for the people around them, with peer and cultural support and clinics across the country. Freephone and text lines are open on weekdays during business hours. pgf.nz

Safer Gambling Aotearoa

Safer Gambling Aotearoa is a Health New Zealand information site that lays out the signs of harm, practical tips and a local support finder, for people who gamble and for their families. safergambling.org.nz

Check First, Then Trust the Limit

Checked Once, Paid Later. Registration asks for a date of birth, and no account opens below 18+. Proof of identity and proof of address are checked before the first withdrawal is paid out.

Can I Block the Sites? Filtering software on the shared laptop or phone hides gambling sites from everyone who uses it. It works quietly in the background, so nobody has to watch the screen all evening.

Words Without Blame. Speak plainly about money and time without listing failures, and let the person decide what changes first. Gambling Helpline Aotearoa answers on 0800 654 655 at any hour, free.

Choose Your Break, Then Ask Us to Set It

The day you need a few days off. A time-out is a break of hours or days set inside your casino account. Ask our support team to switch it on and access closes for the period you choose. When it ends, the account returns to normal without any further request.

The day you close it for months. Self-exclusion closes your account for a long period, and it cannot be undone early. Request it through support and you are locked out for the full term you agreed. Choosing a longer term at the start is the only way to make it stick.

Ask support to set your exclusion. There is no national self-exclusion register in this market, so the casino account is where exclusion happens. Ask support to set it, and use the Gambling Helpline Aotearoa alongside it for support that lasts beyond the account itself.

Tools and help

What happens if I take a break?

The moment a question about limits or exclusion is already in your head

If I take a short pause, what changes and when can I play again?+

A pause freezes play on your account for the period you chose, and the games stay open to look at but closed to betting. Play comes back on its own once that break ends. Nothing is lost from your balance meanwhile.

Can I set my limits from a phone instead of a laptop?+

Yes. The mobile version carries the same account section, so limits are set there in the same place and with the same choices. It is the same account, so a cap chosen on your phone holds when you sign in on anything else.

Any way to lift a self-exclusion before the period finishes?+

No. The exclusion runs for the whole stretch you picked, and support cannot shorten it, which is exactly why it works. Choose a length you can live with rather than the longest one offered.

How do I shut my account down completely, not just pause it?+

For a permanent closure, message the support team at [email protected] and ask them to shut the account. Once it is closed, it stays closed and a second account will not be opened. Take the step when you already know you want it gone.

Will excluding myself here stop me playing at other casinos?+

No. New Zealand keeps no national exclusion register, so what you set sits inside your Fastpay Casino account only. Other operators know nothing about it, and you would need to approach each of them yourself.