Three documents, one check

Verified before cashed out: Fastpay Casino account verification

Every licensed casino must confirm who you are before money leaves, and here the review usually finishes within 44 hours.

Start your verification

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/100/2015 since 2015

What it buys you

The verification essentials

Six facts settle who checks you, what covers it and where to ask.

Who checks

Fastpay Casino Ltd.

Under which licence

Malta Gaming Authority, MGA/B2C/100/2015

How long

44 hours

When it is mandatory

Before your first withdrawal, at the latest

Questions to

[email protected]

Minimum age checked

18+

Your part

You are at the upload step: here is the order

Fastpay Casino keeps the list short, so a tidy upload clears the review in one pass.

The request has appeared

Open your account area and look for the document section rather than the cashier; the request appears there once the check starts. Note which slot asks for which paper.

All four corners in frame

Photograph the full data page of your identity document, all four corners inside the frame and no glare across the text. Blurred edges are the usual reason a copy comes back.

When both files are ready

Add your proof of address and a photograph of the front of your payment card, keeping only the last four digits visible if you prefer. One clear file per document is enough.

Watch the inbox you signed up with

Wait for the confirmation that the review has started, then allow up to 44 hours. Watch the inbox tied to your account, because a missing detail simply pauses the clock.

The paperwork

Send three papers, keep the fourth in mind

This block settles which papers count and what each copy must actually show.

Proof of identity

ConfirmsYour name, face and date of birth

Must showPhoto page in full, unedited, in date

Proof of address

ConfirmsWhere you actually live

Must showYour name, full address, issued recently

Payment card photograph

ConfirmsThe card is yours to use

Must showFront side, name and last four digits

Clean Before, Approved After

Why was my photo refused? A screenshot loses the fine print the assessor needs, so the file is refused and the review restarts. Photograph the original paper under daylight. Keep all four edges inside the frame.

Issued months ago, not weeks. Utility statements stop proving where you live once the printed issue date falls outside the accepted window. Pull a bill issued inside the last three months. Check the date is printed, not handwritten.

A misspelled surname. Assessors compare every line with the profile, and one mismatched initial is enough to stall the whole review. Match the spelling to your profile exactly. Ask [email protected] to correct the profile first.

Why ask where my money came from?

Holding licence MGA/B2C/100/2015 from the Malta Gaming Authority obliges Fastpay Casino Ltd. to know how players fund their play. A source of funds review follows from that licence, so treat it as routine paperwork rather than a suggestion of wrongdoing.

Which document fits depends on how your money reaches the casino.

Recent payslips from your employer
Bank statements for the paying account
Notice of assessment from Inland Revenue
Sale contract for a property or vehicle
Pension or benefit statement

When the Ask Arrives

Moments That Start a Document Check

Read this before you pick a payment method, so the request never catches you mid-withdrawal.

Signed up with different details

Details saved at sign-up that differ from the paper in your hand invite a second look, so identity and address papers are requested to reconcile them.

Before the ceiling rises

A higher ceiling changes how much the account can move, and the licence treats that as worth a fresh look at identity and funding papers.

Proving you are 18+

Doubts over whether you meet the 18+ rule bring a request for proof of identity carrying your date of birth, checked against your profile.

Why hold my first payout?

Cashing out for the first time opens the required identity, address and card checks, and these finish before any money leaves the account.

Awaiting the check

Your payout is held for a review

Six plain answers that take the sting out of the wait for a pending withdrawal.

Do my documents stay on file for the next withdrawal?+

Yes, in most cases. A cleared check leaves your file settled for later payouts, so a second withdrawal rarely asks for the same papers. Swap a card, move house or leave a long gap between logins and one fresh request can follow.

When will the casino ask me for my documents?+

Expect the request at the latest before your first withdrawal, and it can arrive sooner, at registration or on your first deposit. Send the three papers early and a pending payout will not stall behind them.

How long does the verification check usually take?+

Allow up to 44 hours from the moment your uploads land. Most files clear sooner when every photo is sharp, unedited and matched to the name on the account. A blurry corner or a cropped edge pushes the wait to the full span.

What licence sits behind these checks?+

The Malta Gaming Authority issues it, under number MGA/B2C/100/2015. That licence carries the identity and anti-money-laundering duties, which is why the request reaches every player in New Zealand. Checks are audited by eCOGRA and QUINEL.

Can I send my documents from my phone camera?+

Yes. Phone photos are accepted when the whole page sits inside the frame and nothing is cropped. Steady the hand, use daylight, and shoot the card flat on a table instead of holding it.

What do I do if a document gets refused?+

Re-shoot the same paper in better light and check that every edge shows. A refusal usually means glare, a cut corner or a name that does not match the account, not a closed door. Write to [email protected] if the rejection note stays unclear.